Shipping & Return Policy

  1. Shipping

    A. Domestic Shipping (India)

    • We offer free standard shipping across India. Orders are delivered within 4–7 business days depending on the location.

    • Express or priority shipping is available at a flat rate of ₹350. These orders are delivered within 1–3 business days, subject to pincode availability.

    • Orders are usually processed and dispatched within 1–2 business days after confirmation.

    • You will receive tracking details via email or WhatsApp once the order is shipped.

    • For cash on delivery (COD) orders above ₹10,000, a 5% advance is required to avoid any fraudulent transactions.

    B. International Shipping

    • We ship worldwide through trusted international logistics partners.

    • Delivery timelines are usually 8–12 business days, depending on the destination.

    • Shipping charges are calculated automatically at checkout based on the order weight and location.

    • Custom duties or import taxes in the destination country are to be paid by the customer.

    • For assistance, please WhatsApp us at +91 8527218333 or email orders@unniyarcha.com.

    • Shipping is free for international orders above USD 300. For orders below USD 300, a flat shipping charge of USD 19 or INR 1600 is applied.

    • For express or next-day delivery, please confirm availability at your pincode by contacting us on +91 08071188884.

  2. Return & Exchange Policy

    A. Domestic Orders (India)

    1. Return Eligibility

      • Returns are accepted within 7 days of delivery for most products.

      • To raise a return or exchange request, please submit your details through our Returns / Exchange portal.

    2. Non-Returnable Categories

      • Due to hygiene and product nature, the following items are not eligible for return or exchange:

        • Nose pins

        • Silver articles (idols, coins, utensils)

        • Customised products like soul bands and name mangalsutras

    B. International Orders

    • We currently do not offer returns or exchanges for international shipments.

    • For any concerns or queries related to international orders, you can contact us via WhatsApp at +91 8527218333 or email us at orders@unniyarcha.com.

    • All custom duties, taxes, or import charges will be the responsibility of the customer.

    Return Process

    • Once your return is confirmed, we will schedule a return pick-up from your original delivery address.

    • Please ensure the product is returned with all original packaging: box, cloth bags, sealing pouches, invoice copy, and any free gifts received.

    • After we receive the returned product at our warehouse, a quality check will be done.

    • If the product passes the quality check, the refund will be processed within 48 hours.

    • At the time of return pick-up, kindly collect a receipt from the delivery agent for tracking purposes.

    • If you request an exchange for the same design and it is unavailable, we will initiate a refund instead. Products that are damaged or altered by the customer will not be accepted.

    Pick-Up Terms

    • Return pick-ups are done between 9:00 AM and 6:30 PM.

    • If the pick-up is missed, it will be automatically rescheduled for the next business day.

    • Return pick-up is only arranged once per order. If the customer needs to return the product after an exchange, they must self-ship the item to our warehouse.

    Refund Method

    • For prepaid orders, the refund will be made to the original payment method.

    • For COD orders, refunds are processed through UPI, Google Pay, PhonePe, Paytm, or direct bank transfer.

    Unserviceable Pick-Up Locations

    • If return pick-up is not available at your address, you will be asked to self-ship the item in original packaging.

    • After we receive and approve the return, we will refund a standard shipping amount of ₹150 to your account.

    We make every effort to ensure our product images are accurate. If you have any doubts, you can contact us via WhatsApp at +91 8527218333 or email us at care@unniyarcha.com.

    Note: All Unniyarcha jewelry is handcrafted. Slight variations in stone color or finish may occur and are part of the natural beauty of the product.