Shipping, Return And Exchange

  1. Shipping

    A. Domestic Shipping (India)

    • We offer free standard shipping across India. Orders are delivered within 4–7 business days depending on the location.

    • Express or priority shipping is available at a flat rate of ₹350. These orders are delivered within 1–3 business days, subject to pincode availability.

    • Orders are usually processed and dispatched within 1–2 business days after confirmation.

    • You will receive tracking details via email or WhatsApp once the order is shipped.

    • For cash on delivery (COD) orders above ₹10,000, a 5% advance is required to avoid any fraudulent transactions.

    • For express or next-day delivery, please confirm availability at your pincode by contacting us on +91 08071188884.                                               

    B. International Shipping

    • We ship worldwide through trusted international logistics partners.

    • Delivery timelines are usually 8–12 business days, depending on the destination. However, We do not take any responsibility on the timeline of delivery for any International Shipment due to factors arising completely out of our control.

    • Shipping charges are calculated automatically at checkout based on the order weight and location.

    • Custom duties or import taxes in the destination country are to be paid by the customer.

    • For assistance, please WhatsApp us at +91 8527218333 or email orders@unniyarcha.com.

    • Shipping is free for international orders above USD 300. For orders below USD 300, a flat shipping charge of USD 19 or INR 1600 is applied.

  2. Return & Exchange Policy

    A. Domestic Orders (India)

    1. Return Eligibility

      • Returns are accepted within 7 days of delivery for most products.

      • To raise a return or exchange request, please submit your details through our Returns / Exchange portal.

    2. Non-Returnable Categories

      • Due to hygiene and product nature, the following items are not eligible for return or exchange:

        • Nose pins

        • Silver articles (idols, coins, utensils)

        • Customised products like soul bands and name mangalsutras

    B. International Orders

    • We currently do not offer returns or exchanges for international shipments.

    • For any concerns or queries related to international orders, you can contact us via WhatsApp at +91 8527218333 or email us at care@unniyarcha.com.

    • All custom duties, taxes, or import charges will be the responsibility of the customer.

    Return Process

    • Once your return is confirmed, we will schedule a return pick-up from your original delivery address.

    • Please ensure the product is returned with all original packaging: box, cloth bags, sealing pouches, invoice copy, and any free gifts received.

    • After we receive the returned product at our warehouse, a quality check will be done.

    • If the product passes the quality check, the refund will be processed within 48 hours.

    • At the time of return pick-up, kindly collect a receipt from the delivery agent for tracking purposes.

    • If you request an exchange for the same design and it is unavailable, we will initiate a refund instead. Products that are damaged or altered by the customer will not be accepted.

    • Customers are requested that before opening the box, please check if it is not tampered with from anywhere. If it appears tampered, please inform us immediately and do not open the box. We also request you to always make a video while opening the box. In case the product is not received or is received in a damaged condition, we will ask for the opening video to help resolve the issue.
    • Shipping charges are non-refundable in case of returns.

    Pick-Up Terms

    • Return pick-ups are done between 9:00 AM and 6:30 PM.

    • If the pick-up is missed, it will be automatically rescheduled for the next business day.

    • Return pick-up is only arranged once per order. If the customer needs to return the product after an exchange, they must self-ship the item to our warehouse.

    Refund Method

    • For prepaid orders, the refund will be made to the original payment method. The refund amount is credited in your original payment method in 7-8 bank working days after initiation of refund.

    • For COD orders, refunds are processed through UPI, Google Pay, PhonePe, Paytm, or direct bank transfer.

    Unserviceable Pick-Up Locations

    • If return pick-up is not available at your address, you will be asked to self-ship the item in original packaging.

    • After we receive and approve the return, we will refund a standard shipping amount of ₹150 to your account.

    We make every effort to ensure our product images are accurate. If you have any doubts, you can contact us via WhatsApp at +91 8527218333 or email us at care@unniyarcha.com.

    Note: All Unniyarcha jewelry is handcrafted. Slight variations in stone color or finish may occur and are part of the natural beauty of the product.