We care about our clients and make sure that all our products are well-packed for shipping. When the product gets shipped from our warehouse, the customer receives a Whatsapp message with tracking details.
The shipping provider attempts delivery three times before returning the product to our warehouse.
For timely delivery, please make sure that the delivery address and contact information are correct.
Currently, we only ship silver jewelry outside India. We do not ship catory - Silver Articles outside India.
Return & Refund Information
- For return, please input your information here and choose the desired option ( Return / Exchange ) - Returns / Exchange
- Due to the nature of the product, we do not accept returns for Nose Pin and Silver Article(Idols, Coins, Utensils) categories. For any assistance, please Whatsapp : +91 7483725981.
- On confirming, we will organise return pick-up from the given address. It is mandatory that all packaging material be returned along with products i.e. box, individual cloth bags, sealing pouches, free gift, etc . Once the product reaches our warehouse, quality check is done and refund is processed within 48 hours.
- During return pick up, please be sure to take receipt from the delivery person so we can track the return shipment.
- If requested by you, we will re-send the same design or in case of non-availability we will initiate the return and refund process. All refunds will only be done when the product reaches our warehouse and quality check is done. Products that are damaged or modified by the customer may not be accepted.
- Items that have been CUSTOMISED as per your requirement are non-refundable and nonexchangeable.
- We strive that the product images are as clear as possible. In case of any confusion, feel free to WhatsApp us at: +91 7483725981 or email us at firstname.lastname@example.org.
- For international shipments, we currently do not have a return policy. For any queries or doubts, please Whatsapp message us at +91 7483725981 and our team will resolver all our queries.
- For international shipments, any custom or duty would be borne by the customer.
- Return pick-up is done by Unniyarcha only once. The return pick up address will be the same as the delivery address. If customer needs to return the product after one exchange, she/he has to self-ship the product to our warehouse.
Note: We would like to inform our customers that all Unniyarcha designs are handcrafted and this might lead to slight variations in the stone colors.